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Frequently Asked Questions
Yes. Creating an account lets us verify your healthcare facility and ensures Health Canada compliance.
Last updated by ecommerce@canadamedical.net at 9/26/2025 2:47 PM
We do not sell directly to consumers and can only process accounts for licensed medical professionals, registered businesses in Canada, and/or medical facilities.
Last updated by ecommerce@canadamedical.net at 9/26/2025 2:48 PM
We ship across Canada. Please view our 'Shipping & Returns'
Last updated by ecommerce@canadamedical.net at 9/26/2025 2:54 PM
In-stock items usually ship within 1–2 business days. Transit time depends on your location and carrier.
Last updated by ecommerce@canadamedical.net at 9/26/2025 2:49 PM
No, our carriers require a physical address for delivery.
Last updated by ecommerce@canadamedical.net at 9/26/2025 2:51 PM
New, unopened items can usually be returned within 30 days of delivery. Some sterile, temperature sensitive and Non-Stocked products are non-returnable for safety reasons.
Last updated by ecommerce@canadamedical.net at 9/26/2025 2:50 PM
Yes. Please view our 'Price Match Guarantee'
Last updated by ecommerce@canadamedical.net at 9/26/2025 2:54 PM
Currently, we accept Visa, Mastercard, American Express, E-Transfer, EFT and Cheques.
Last updated by ecommerce@canadamedical.net at 9/26/2025 2:54 PM
All regulated medical devices we sell are sourced from licensed manufacturers and distributors.
Last updated by ecommerce@canadamedical.net at 9/26/2025 2:55 PM
Click “Forgot Password” on the login page and follow the email instructions.
Last updated by ecommerce@canadamedical.net at 9/26/2025 2:55 PM