Shipping & Returns

• If we receive your order by 12PM MST, Monday through Friday, your order will ship same-day; all orders placed after 12PM MST Monday-Friday, will ship the next business day. Orders placed on Friday after 12pm MST through Sunday will ship the following Monday.
• We do not ship or deliver on weekends or holidays.
• **Please note: the day your order ships out does not count toward the business day(s) outlined in your selected delivery method.
• Order being shipped to a residential address will be subject to a $15 Residential Fee.
• Orders with items that are deemed Dangerous Goods will be subject to a CAD $35 Fee.
• An Ambient Temperature Fee during winter months of $7.50 CAD may apply to some items that are required by Health Canada to be transported within an acceptable ambient temperature range.

Additional Charges may apply for remote areas.
A $30 Freight Charge will apply to all orders under the threshold in the table below.

Free Shipping: 

Certain areas in Canada qualify for free delivery when orders meet certain dollar values. Please review the chart to see if you qualify.

*Remote areas in all Provinces and Territories and some medical equipment and furniture items are subject to additional delivery charges. Please call for details.*

Return Policy:

• If you need to return a product, please call: 1-800-232-7286.
• All returns must be authorized by our office.
• Unauthorized returns will not be accepted.
• Credits for returned goods are issued only after the goods are received in our warehouse in good and resalable condition.
• Returns resulting from customer error will not be eligible for credit on freight charges including inbound and outbound freight charges.
• When return freight charges are the responsibility of the customer, shipping can be arranged through Canada Medical to take advantage of our reduced courier rates. Returns arranged in such a manner will have the freight charges deducted from the credit note.
• A CAD $7.50 charge will be applied if the return is not ready for pickup and courier is required to come back.
• Product must be received within 15 days of acknowledgment of RMA.
• Please DO NOT affix any labels, including the courier label to the product or product packaging or return will be rejected and no credit will be issued.
• Product returned without prior authorization will be rejected and no credit will be issued.
• Returns will be rejected if used, opened and/or packaging is altered. Product must be in new condition and in original packaging (do not assemble or modify the product in any way, including the packaging).
• Returns that show evidence that they have been installed or used in any manner will be rejected and no credit will be issued.
• Batteries are considered parts and not returnable for any reason.
• We do not accept returns of expired, short dated or temperature sensitive products.
• We do not accept returns on special ordered products.
• You may return an item for refund total less applicable restocking fees within 30 days of the date you received the product.